FREQUENTLY ASKED QUESTIONS

Q - How far in advance do I have to book your services?

• Usually a week or two is sufficient. During busy travel times such as holidays and summer months, you want to book as far in advance as possible. It's never too early to book!

Q - I've booked my vacation. Now what?

• Once you book your vacation, I will set up an appointment to meet you and your pets and pick up a key. I call this a Meet and Greet!
  
  At this meeting you will be asked to fill out paperwork to assure I know everything that I need to take care of your pets and home. If you contact my office with your sitting or walking needs in enough advance I will be happy to mail the forms for you to fill out at your leisure.

Q - My cat is pretty self-sufficient. Can you come once or twice a week to refill the food bowl?

• Pet Services by Critters' Place strongly recommends a minimum of one visit every 24 hours. Leaving a cat alone for any longer not only puts the animal at risk, but makes your sitter worry. Even if your cats are outdoors, I feel they need checking on and a little TLC at least once a day to be happy and safe.

Q - Can my pets come and stay at your home?

• This would be considered a boarding service and I only provide pet sitting services in your home. I am an In-Home Pet Care Provider. My insurance policy would not cover the risks of boarding at my home.

Q - What if my return is delayed for some reason?

• This is one of the reasons why I ask you to notify me upon your arrival back home. If you find out your visit is going to be extended, you can contact me by phone or e-mail. I will continue to make visits to your home until I hear from you.
  
  
  
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Q - What happens if there is an emergency with my pet or my home while I am gone?

• One of the advantages of using my pet sitter services is having someone that will be in your home each day. In the event there is an emergency with your pet or home, I will first attempt to contact you. If you are not available within a reasonable amount of time, I will make decisions to the best of my ability in your best interest and based on information contained in the contract.

Q - How are my payments made?

• For first time clients, I ask that you pay up front for your initial services at the time of the Meet and Greet. We may make other arrangements that enable you to leave the payment by my first visit. Established clients with good payment histories can send their payments up to 5 days after I have finished my last sit for that service period.

Q - What do you need for your overnight stays?

• I usually request the use of a bed and kitchen for the duration of the visit. I will be watching over your home as well as your pets!